Terms & Conditions

These Terms & Conditions govern the use of MoveIn's services and platform. By accessing the MoveIn website, requesting a sample plan, purchasing products, or engaging MoveIn for implementation services, customers agree to the terms outlined below.

MoveIn provides curated interior furnishing services combining furniture selection, decor curation, sourcing coordination, logistics management, and installation support for residential and selected commercial projects.

MoveIn operates as a coordination and curation platform, working with a network of suppliers, logistics partners, installers, and service providers.

MoveIn offers different levels of service depending on the customer's preferred level of involvement and coordination.

2.1 Free Sample Plan

Customers may request a free sample plan tailored to their home, style preferences, and requested divisions.

The sample plan may include:

• Furniture and decor recommendations
• Room-by-room styling direction
• Indicative layouts
• Budget indications
• Curated product selections

Sample plans are conceptual and indicative in nature. Product availability, pricing, and supplier lead times may change prior to final confirmation.

Submission of a sample plan request does not create any obligation to proceed with a purchase or implementation.

2.2 Full MoveIn Plan

Customers may unlock the Full MoveIn Plan through payment of the applicable service fee.

The Full MoveIn Plan may include:

• Detailed furnishing and decor planning
• Personalized layout refinements
• Consultation sessions
• Measurements visits
• Technical coordination visits (when applicable)
• Operational project coordination
• Delivery and installation coordination support

The Full MoveIn Plan does not include architectural services, construction work, structural interventions, engineering services, or custom-made renovation projects unless explicitly agreed in writing.

2.3 Full-Service Implementation

For customers opting for full-service implementation, MoveIn coordinates:

• Product sourcing
• Purchasing coordination
• Delivery scheduling
• Logistics coordination
• Installation and assembly management

MoveIn acts as a project coordinator and operational intermediary between customers, suppliers, logistics operators, and installation partners.

MoveIn may rely on third-party suppliers and service providers to execute parts of the project.

2.4 Direct Furniture Purchases

Customers may choose to purchase recommended products without using MoveIn's full-service implementation.

In such cases:

• Suppliers may ship products directly to the customer
• Supplier-specific shipping costs apply
• Delivery timelines depend on each supplier
• Assembly services depend on supplier policies
• Consolidated logistics coordination is not included

MoveIn is not responsible for coordinating deliveries between multiple suppliers when customers choose direct purchase options.

2.5 Existing or Customer-Owned Furniture

MoveIn may incorporate existing or customer-owned furniture into project proposals whenever suitable.

Unless explicitly agreed otherwise in writing, MoveIn is not responsible for:

• Removal or disposal of existing furniture
• Transport of customer-owned items
• Storage of customer-owned items
• Assembly or installation of customer-owned items
• Damages related to customer-owned items during third-party operations

2.6 Project Management & Communication

MoveIn may assign a project manager to coordinate the operational execution of a project.

The project manager is responsible for:

• Measurements coordination
• Order coordination
• Logistics follow-up
• Installation scheduling
• Operational communication

The project manager does not act as the project's interior designer or architect.

Most project communication is handled remotely unless otherwise agreed.

3.1 Pricing

MoveIn provides indicative pricing ranges for furnishing projects based on project scope, apartment size, requested divisions, supplier selection, and desired level of curation.

All final pricing is presented to the customer for approval prior to order confirmation.

Furniture and decor products are priced according to each supplier's recommended retail pricing. Additional implementation, logistics, coordination, delivery, and assembly costs may apply depending on the selected service level.

3.2 Full MoveIn Plan Fee

Access to the Full MoveIn Plan requires payment of the applicable service fee communicated at the time of purchase.

Unless otherwise specified, the fee includes:

• Detailed furnishing plan access
• Consultation session(s)
• Measurements coordination
• Operational project coordination support

Additional consultation sessions or services requested beyond the included scope may be billed separately.

3.3 Order Confirmation & Payments

For full-service implementation projects, payment is required prior to final order confirmation and purchasing execution unless otherwise agreed in writing.

MoveIn may only begin purchasing, logistics coordination, or implementation activities after the corresponding payment has been received.

For B2B projects or large-scale implementations, alternative payment structures may be agreed separately.

3.4 Supplier Pricing & Shipping Costs

Product pricing and shipping costs may vary depending on supplier policies, delivery regions, product categories, and project requirements.

For direct furniture purchases:

• Supplier-specific shipping costs apply
• Products may be shipped separately
• Supplier delivery timelines may vary

MoveIn will communicate the applicable costs before purchase confirmation whenever possible.

3.5 Changes After Confirmation

Once a customer confirms a project, product order, or implementation scope, changes may:

• affect pricing
• impact timelines
• generate additional operational costs
• require supplier approval

MoveIn reserves the right to revise project quotations accordingly.

3.6 Refunds

The Full MoveIn Plan fee is non-refundable once detailed project work, coordination activities, or implementation preparation has started.

Refund eligibility for products, shipping costs, or implementation services depends on:

• supplier policies
• product category
• project execution status
• installation status

Additional return or shipping costs may apply in accordance with supplier conditions.

3.7 Promotional Offers & Pricing Adjustments

MoveIn may occasionally offer promotional pricing, discounts, or temporary offers.

Such promotions:

• apply only during the communicated validity period
• cannot be applied retroactively
• may be subject to additional conditions

MoveIn reserves the right to modify pricing structures or service offerings at any time prior to customer confirmation.

4.1 Delivery Timelines

Estimated delivery and implementation timelines depend on multiple factors, including:

• supplier lead times
• product availability
• project complexity
• logistics coordination requirements
• installation scope
• customer responsiveness and site readiness

Any timelines communicated by MoveIn are indicative estimates unless explicitly agreed otherwise in writing.

4.2 Supplier Availability

MoveIn works with a network of third-party suppliers whose stock levels, production schedules, and delivery capabilities may change over time.

Product availability is not guaranteed until orders are confirmed by the corresponding suppliers.

MoveIn reserves the right to:

• adjust sourcing strategies
• replace unavailable products
• propose equivalent alternatives

when necessary to maintain project feasibility or timelines.

Whenever possible, replacement products will aim to preserve:

• functionality
• overall style direction
• relative quality positioning
• intended design coherence

4.3 Full-Service Implementation

For projects using MoveIn's full-service implementation, MoveIn coordinates:

• purchasing flow
• supplier communication
• delivery scheduling
• consolidation logistics (when applicable)
• installation coordination

MoveIn may consolidate deliveries and coordinate installation activities into a single implementation phase whenever reasonably feasible from an operational and supplier standpoint.

MoveIn may use third-party logistics operators, assembly teams, and service providers to execute project operations.

Implementation costs may vary depending on:

• project size
• number of suppliers
• access conditions
• delivery complexity
• installation requirements

4.4 Direct Furniture Purchases

For customers purchasing products without MoveIn implementation services:

• suppliers may ship independently
• products may arrive on different dates
• supplier-specific shipping conditions apply
• assembly services depend on each supplier's policies

MoveIn is not responsible for:

• coordinating supplier deliveries
• consolidating shipments
• installation scheduling
• third-party assembly quality
• delays caused by supplier operations

4.5 Site Conditions & Access

Customers are responsible for ensuring that delivery and installation conditions are suitable for the execution of the project.

This includes:

• adequate access to the property
• elevator availability (when applicable)
• stair access feasibility
• parking permissions
• building access authorization
• readiness of the installation area

MoveIn is not responsible for delays, damages, or additional costs resulting from inaccurate site information or restricted access conditions.

Additional charges may apply when:

• deliveries require extraordinary handling
• installations cannot be completed as scheduled
• access limitations significantly affect operations

4.6 Measurements & Technical Visits

MoveIn may perform measurements visits and technical coordination visits when included within the selected service scope.

Customers are responsible for ensuring:

• access to the property at the agreed time
• accuracy of any customer-provided measurements or floorplans
• readiness of the space for evaluation

MoveIn is not responsible for issues resulting from inaccurate customer-provided information.

4.7 Delays Beyond MoveIn's Control

MoveIn shall not be held responsible for delays caused by circumstances beyond its reasonable control, including but not limited to:

• supplier delays
• manufacturing issues
• transportation disruptions
• customs or import delays
• force majeure events
• strikes or labor disruptions
• weather conditions
• utility or infrastructure issues
• customer-related delays or changes

In such situations, MoveIn will make reasonable efforts to communicate updates and coordinate alternative solutions whenever possible.

5.1 General Return Conditions

Returns, exchanges, and cancellations are subject to:

• supplier policies
• product category restrictions
• order status
• installation status
• applicable legal requirements

Because MoveIn works with multiple independent suppliers, return conditions may vary between products and brands.

Whenever possible, MoveIn will assist customers in coordinating return or exchange requests with the corresponding suppliers.

5.2 Shipping Costs for Returns & Exchanges

Unless otherwise stated by the supplier or required by law:

• return shipping costs
• exchange shipping costs
• collection fees
• re-delivery fees

shall be borne by the customer.

Supplier-specific shipping and handling conditions apply to each product.

5.3 Non-Returnable Products

Certain products may not be eligible for return or cancellation, including but not limited to:

• made-to-order products
• customized items
• assembled or installed products
• used or damaged products
• hygiene-sensitive products
• products explicitly marked as non-returnable by suppliers

Applicable restrictions will be communicated whenever reasonably possible.

5.4 Damaged or Defective Products

Customers should inspect products upon delivery and report any damages, defects, missing items, or quality issues within 30 days of receipt.

Claims must include:

• photographs clearly showing the reported issue
• photographs of the product packaging when relevant
• any supporting delivery documentation requested by MoveIn or the supplier

Returned products must be kept in appropriate condition and, whenever possible, returned in their original packaging.

MoveIn reserves the right to reject claims that:

• do not include sufficient supporting documentation
• relate to damages caused after delivery or installation
• result from misuse, improper handling, improper assembly, or customer-related conditions
• involve products returned in unsuitable condition beyond normal inspection or evaluation

Resolution processes depend on supplier policies and may include:

• replacement
• repair
• exchange
• refund
• supplier inspection procedures

5.5 Order Changes & Cancellations

Once a project, product order, or implementation stage has been confirmed, cancellation or modification requests may:

• not be possible
• generate additional costs
• affect project timelines
• depend on supplier approval

Orders already placed with suppliers may become partially or fully non-refundable.

MoveIn reserves the right to retain any costs already incurred in connection with:

• sourcing
• purchasing
• logistics coordination
• implementation preparation
• supplier commitments

5.6 Full-Service Implementation Cancellations

For projects using MoveIn's implementation services, cancellations after operational coordination has started may generate additional charges related to:

• logistics planning
• supplier coordination
• warehousing
• installation scheduling
• third-party service commitments

Such costs will be communicated whenever reasonably possible.

5.7 Customer Delays or Postponements

If a customer requests delays, postponements, or rescheduling after implementation activities have been planned or initiated, additional costs may apply, including:

• storage costs
• re-delivery fees
• rescheduling charges
• additional coordination costs

MoveIn will make reasonable efforts to accommodate scheduling changes whenever operationally feasible.

6.1 MoveIn's Role

MoveIn acts as a curation, coordination, and project management platform connecting customers with furniture suppliers, logistics providers, installers, and other service partners.

While MoveIn coordinates the overall customer experience, certain products and services are provided by independent third parties operating under their own policies and operational conditions.

6.2 Supplier & Third-Party Responsibility

MoveIn is not responsible for:

• supplier manufacturing defects beyond applicable legal obligations
• supplier stock inaccuracies
• supplier delays
• third-party transportation incidents
• assembly quality performed directly by suppliers or third parties outside MoveIn coordination
• independent third-party service failures beyond MoveIn's reasonable control

Whenever possible, MoveIn will make reasonable efforts to assist customers in coordinating resolutions with the relevant parties.

6.3 Customer Responsibilities

Customers are responsible for:

• providing accurate project information
• ensuring access to the property
• confirming measurements when self-provided
• reviewing project proposals before confirmation
• maintaining appropriate site conditions for delivery and installation
• complying with building or condominium requirements when applicable

Customers are also responsible for ensuring that:

• elevators, stair access, and entryways are suitable for the selected products
• required permissions or authorizations are obtained prior to delivery or installation

Customers represent that they are legally capable of entering into binding agreements and, when acting on behalf of a company or organization, that they have the authority to do so.

Upon completion of installation or delivery, customers are encouraged to inspect the project and notify MoveIn of any immediately visible issues before the completion team leaves the premises, whenever reasonably possible.

6.4 Existing Conditions & Hidden Constraints

MoveIn is not responsible for issues resulting from:

• hidden structural conditions
• inaccurate customer-provided information
• unsuitable walls, floors, ceilings, or utilities
• electrical or plumbing incompatibilities
• pre-existing site conditions that affect installation feasibility

Additional work or adjustments required due to unforeseen site conditions may generate additional costs.

6.5 Product Representation

MoveIn makes reasonable efforts to present products, materials, layouts, colors, and styling concepts as accurately as possible.

However:

• screen displays may vary
• materials may present natural variations
• dimensions may slightly differ between production batches
• final styling may differ slightly from visualizations or conceptual renderings

Such variations do not constitute defects.

6.6 Limitation of Liability

To the maximum extent permitted by applicable law, MoveIn's liability shall be limited to the value of the corresponding service fee or affected order.

MoveIn shall not be liable for:

• indirect damages
• loss of profits
• loss of rental income
• business interruption
• consequential damages
• delays caused by third parties or force majeure events

Nothing in these Terms excludes liability that cannot legally be excluded under applicable law.

6.7 Force Majeure

MoveIn shall not be held liable for failure or delay in performing obligations resulting from circumstances beyond its reasonable control, including but not limited to:

• natural disasters
• strikes
• transportation disruptions
• governmental restrictions
• supplier shutdowns
• import/export restrictions
• utility failures
• war, civil unrest, or similar events

In such situations, MoveIn will make reasonable efforts to minimize disruption and communicate relevant updates to customers.

7.1 Ownership of Content & Materials

All content produced or provided by MoveIn, including but not limited to:

• sample plans
• layouts
• furnishing concepts
• styling proposals
• renderings
• moodboards
• AI-generated recommendations
• visual assets
• texts
• graphics
• branding elements
• website content

remains the intellectual property of MoveIn or its respective licensors unless explicitly stated otherwise.

7.2 Permitted Use

Customers may use MoveIn materials solely for personal use and for the purpose of evaluating or implementing their own furnishing project.

Customers may not:

• reproduce
• distribute
• commercialize
• modify
• publicly share
• sublicense
• resell

MoveIn materials without prior written authorization.

7.3 Commercial & Third-Party Use

MoveIn concepts, plans, renderings, and project materials may not be used for:

• commercial resale
• third-party project execution
• marketing purposes
• competitive services
• replication across multiple units or developments

without explicit written agreement from MoveIn.

Separate commercial licensing or partnership agreements may apply for B2B or large-scale projects.

7.4 Supplier & Brand Assets

Certain product images, trademarks, and brand assets displayed through MoveIn belong to their respective suppliers and licensors.

MoveIn does not claim ownership over third-party intellectual property used within project proposals or platform content.

MoveIn processes customer information in accordance with its Privacy Policy and applicable data protection laws.

By using MoveIn's services, customers acknowledge that MoveIn may collect and process information related to:

• project requests
• property details
• contact information
• style preferences
• communications
• platform interactions

for the purpose of:

• providing services
• coordinating projects
• improving platform functionality
• communicating with customers
• fulfilling operational obligations

Additional information regarding data collection, storage, cookies, and customer rights is available in MoveIn's Privacy Policy.

9.1 Website & Platform Usage

Customers agree not to:

• misuse the MoveIn platform
• attempt unauthorized access to systems or data
• reproduce or scrape platform content
• interfere with website functionality
• use MoveIn services for unlawful purposes

MoveIn reserves the right to suspend or restrict access in cases of misuse or abusive behavior.

9.2 Changes to Services & Terms

MoveIn reserves the right to:

• modify services
• update pricing structures
• change supplier networks
• evolve platform functionality
• revise these Terms & Conditions

at any time.

Updated versions become effective upon publication on the MoveIn website unless otherwise stated.

MoveIn reserves the right to refuse, limit, suspend, or cancel project requests, orders, or services when operationally necessary, including due to sourcing constraints, supplier limitations, delivery infeasibility, suspected fraud, abusive behavior, or other reasonable operational concerns.

9.3 Severability

If any provision of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

9.4 Governing Law

These Terms & Conditions are governed by and interpreted in accordance with the laws of Portugal.

Any disputes arising in connection with MoveIn's services shall be subject to the jurisdiction of the competent Portuguese courts, unless otherwise required by applicable consumer protection laws.

9.5 Contact

For questions regarding these Terms & Conditions or MoveIn services, customers may contact: legal@moveinstudio.com